Privacy Policy

1. Who We Are

This Privacy Policy applies to South Lake Tahoe Epoxy Flooring & Concrete Polishing ("we," "us," or "our"), a concrete flooring contractor located at 3044 Oakland Ave, South Lake Tahoe, CA 96150. Our website is located at southlaketahoeepoxyflooringandconcretepolishing.com. This policy explains how we collect, use, and protect information when you visit our website or contact us.

If you have questions about this policy, contact us at sales@southlaketahoeepoxyflooringandconcretepolishing.com.

2. Information We Collect

Information You Provide Directly

When you fill out a contact form on our website, you may provide your name, phone number, email address, property address, and a description of your project. We only collect information that you choose to submit. We do not require account creation to use our website.

Automatically Collected Information

When you visit our website, certain information is collected automatically through standard web technologies. This may include your IP address, browser type, referring web page, pages visited on our site, and the date and time of your visit. This information is collected in aggregate form and is not linked to personally identifiable information unless you have submitted a contact form.

Cookies and Similar Technologies

Our website may use cookies - small text files stored on your device - to help the site function properly and to understand how visitors use the site. We may use analytics tools such as Google Analytics that place their own cookies. You can control cookie settings through your browser. If you disable cookies, some parts of the site may not function as intended.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule on-site estimates
• To communicate with you about your project, including following up after an estimate
• To improve our website and understand how visitors use it
• To comply with legal obligations where applicable

We do not use your personal information for automated decision-making or profiling. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service providers: We may use third-party tools to operate our website or manage contact forms (such as form submission platforms). These providers are only permitted to use your information to perform services on our behalf.
• Analytics providers: We may share aggregated, non-personally identifiable data with analytics services to help us understand how the website is being used.
• Legal requirements: We may disclose information if required by law, court order, or a government authority, or to protect our legal rights.

5. Data Retention

We retain contact form submissions and related communications for as long as is necessary to respond to your inquiry and complete any project work. If no project results from an inquiry, we generally do not retain personal information beyond a reasonable period needed to follow up. You may request deletion of your information at any time by contacting us (see Section 7).

6. Security

We take reasonable technical and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will notify you if we become aware of a breach that affects your personal information.

7. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• The right to know what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of communications from us

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at sales@southlaketahoeepoxyflooringandconcretepolishing.com. We will respond to your request within a reasonable time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, reach us at: