Terms and Conditions

1. Acceptance of Terms

By accessing or using the website located at southlaketahoeepoxyflooringandconcretepolishing.com (the "Site"), or by requesting, scheduling, or receiving services from South Lake Tahoe Epoxy Flooring & Concrete Polishing ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Site or our services.

We may update these Terms from time to time. Changes take effect when posted to this page. Your continued use of the Site or services after changes are posted constitutes your acceptance of the updated Terms.

2. Description of Services

South Lake Tahoe Epoxy Flooring & Concrete Polishing provides professional concrete flooring and surface coating services, including epoxy floor coatings, polyaspartic coatings, polished concrete, stained concrete, concrete resurfacing, surface preparation, and related work. Services are provided in South Lake Tahoe, CA and surrounding areas in the Lake Tahoe region.

All services are provided to residential and commercial property owners or their authorized representatives. We do not provide services to properties where we do not have proper authorization from the property owner.

The Site is provided for informational purposes only. Content on the Site describes our services, service areas, and general flooring information. It does not constitute a binding quote, warranty, or guarantee of results.

3. Estimates and Pricing

All pricing is based on a written estimate provided after an in-person inspection of your floor. Estimates are based on the conditions observed at the time of the site visit. If conditions differ from what was observed - for example, if hidden damage, additional moisture issues, or structural problems are discovered during work - we will notify you and provide a revised estimate before proceeding with additional work.

Verbal estimates, range quotes provided over the phone, or figures discussed before an on-site inspection are not binding and are subject to change after the floor is physically assessed. Written estimates are valid for 30 days from the date of issue unless otherwise noted.

Pricing does not include permits, inspections, or fees charged by third parties unless specifically listed in the written estimate.

4. Scheduling and Cancellation

Projects are scheduled after a signed agreement and, where required, a deposit are received. We make every effort to maintain the agreed schedule, but we reserve the right to reschedule due to weather conditions, temperature restrictions that affect product performance, or other circumstances outside our control.

If you need to cancel or reschedule, please contact us as early as possible. Cancellations made less than 48 hours before a scheduled start date may result in forfeiture of any deposit paid. Specific cancellation terms will be detailed in your written agreement.

Concrete coatings require suitable temperature and humidity conditions to perform correctly. We will not install coatings in conditions that are likely to cause product failure. If conditions on the day of scheduled work are unsuitable, we will reschedule at no additional charge.

5. Payment Terms

Payment terms will be set out in the written agreement for each project. In general, a deposit may be required to secure your place on the schedule, with the remaining balance due upon completion of the work. We accept payment by the methods listed in your written agreement.

Work will not begin until any required deposit is received. Final payment is due upon completion and before final project signoff. Accounts that remain unpaid beyond the agreed terms may be subject to a late fee and referral to a collections process.

6. Customer Responsibilities

Before work begins, you are responsible for:

• Clearing the work area completely of all vehicles, equipment, furniture, and stored items
• Ensuring the floor surface is accessible and that the space is dry on the day work begins
• Disclosing any known issues with the floor, including prior coatings, repairs, or moisture problems
• Ensuring utilities (power, water access) are available as needed
• Keeping children and pets out of the work area during installation and the curing period

Failure to meet these responsibilities may result in a delay, additional charges, or a reduced warranty on the completed work.

7. Warranty Disclaimers

Any labor warranty provided by us will be set out in the written project agreement. In general, our warranty covers defects in workmanship for the period stated in your agreement. It does not cover damage caused by misuse, improper cleaning, modification of the floor after installation, or conditions that were not disclosed prior to the work.

Product warranties are provided by the manufacturer of the materials used and are separate from our labor warranty. We will provide manufacturer documentation upon request.

The Site and its content are provided "as is" without warranties of any kind, express or implied. We do not warrant that the information on the Site is complete, accurate, or free of errors.

8. Limitation of Liability

To the fullest extent permitted by law, South Lake Tahoe Epoxy Flooring & Concrete Polishing shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or from services provided. Our total liability for any claim arising from a service project shall not exceed the amount paid by you for that specific project.

Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

9. Intellectual Property

All content on the Site - including text, images, logos, and page layouts - is the property of South Lake Tahoe Epoxy Flooring & Concrete Polishing or its content providers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any Site content without our prior written permission.

10. Dispute Resolution

If a dispute arises between you and South Lake Tahoe Epoxy Flooring & Concrete Polishing in connection with these Terms or a project we have performed, we encourage you to contact us directly first to try to resolve the issue. Most concerns can be addressed quickly and fairly through direct communication.

If a dispute cannot be resolved informally, the parties agree to attempt good-faith mediation before pursuing litigation. Any legal action that proceeds to court shall be filed in the appropriate court located in CA.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes not resolved through mediation shall be subject to the exclusive jurisdiction of the courts located in California.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted to this page with a revised effective date. Your continued use of the Site or engagement of our services after changes are posted constitutes acceptance of the revised Terms.

13. Contact Us

Questions about these Terms and Conditions can be directed to: